Qualified security staff are in high demand, and with training delivered on the job, it’s a great career option to consider.

You see them everywhere, from the country’s largest sporting events and concerts to your favourite bars and pubs. They also work behind the scenes, working in security communications centres or setting up electronic security systems.

Security professionals have a vital role in protecting the public and making sure everyone has a good time.

Security is an incredibly diverse industry, offering a range of careers you can explore. You may be working as a guard, protecting a variety of environments. Others in the industry work in communications centres at security firms, or get trained in electronics to set up security systems.

Find out more about security careers in New Zealand here.

Conflict Management

Managing conflict is a key skill for those in the security industry. There are mandatory training requirements to ensure all individuals are armed with the knowledge and skills to manage conflict situations.

The training applies to both Licence and Certificate of Approval holders. Crowd controllers, crowd controller employees, property guards, property guard employees, personal guards and personal guard employees.

There are three NZQA unit standards that need to be achieved:

  • 27364 – Demonstrate knowledge of the security industry in the pre-employment context
  • 27360 – Describe conflict management in a security context
  • 27361 – Manage conflict situations in a security context


Refer to the New Zealand Security Association (NZSA) website for a list of training providers where you can complete your conflict management training.

Conflict Management Instructors – Train the Trainer and Refresher Courses

From 1 November 2021, the arranging and managing of the Train the Trainer and Refresher courses transferred from Te Pūkenga to NZSA.

NZSA also maintains the list of approved conflict management trainers.

Contact NZSA here to arrange your Train the Trainer and Trainer Refresher Courses, or to update your approved trainer details.

Security Qualifications

Te Pūkenga has partnered with training providers to offer the New Zealand Certificate in Security (Foundation) (Level 3)

Learners will be enrolled with Te Pūkenga, but the learning and assessment will be conducted by the provider.

Please contact us at: directly to discuss your options.