Feedback

Have you got some feedback for us?

EarnLearn is committed to giving you an unforgettable learning experience. Whether you have a compliment, complaint or feedback you’d like to make, we appreciate hearing about your experience. We take all feedback and complaints seriously and use these to improve our overall business processes and enhance the trainee journey.

Please provide your feedback by clicking the button below.

Please note: we will respond within five working days. We will not use your details for any other purpose other than to respond to you, and details supplied will be treated in a confidential manner.

Formal Complaints Resolution Process

We are committed to providing a high-quality training experience. If you have a serious concern or issue, we have a Formal Complaints Resolution Process to ensure all complaints are handled fairly, promptly, and respectfully. If you wish to make a formal complaint, send the completed Formal Complaints form to qa@earnlearn-tepukenga.ac.nz.

All formal complaints are managed by our dedicated Complaints Officer, who will oversee the investigation and communicate the investigation outcome within 30 days.